я бы рад выложить и это первое что я потребовал от их отдела безопасности но вот как они общаются с клиентами!--------------------------------->>>
I write in support Pokertime:
According to GAMBLING COMMISSIONER'S ADVICE TO USERS OF GIBRALTAR LICENSED GAMBLING FACILITIES ON COMPLAINTS AND QUESTIONS/GRIEVANCES REGARDING OPERATORS' FACILITIES AND DECISIONS
Operators are required to provide players with reasonable access to the results of the games they have played. A customer who genuinely believes the outcome of a game is unfair should ask for this information and the advice of the operator in interpreting it.
Send me history hands and results why have accused me in damping chips...
I receive the answer
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Hi Rodionov
My name is Francois and I am the Floor Manager currently on duty.
I have reviewed your email, account and the information supplied to us by Micro Gaming. Please take note of the following.
As per the Terms and Conditions of PokerTime:
“
By playing any game at the poker room, the player warrants that the player is familiar with the rules of such game and acknowledges that the rules of each game are available under the Game Rules section of the poker room.
“
The Rules section states the following:
“
Chip Dumping
Chip dumping is not allowed, and may result in the following:
* Players being disqualified and removed from the game.
* Players forfeiting all buy-in amounts.
* Players being permanently banned from the Multi-Player Casino.
Note:
These decisions are at the discretion of the House.
“
Chip Dumping is seen by PokerTime as misconduct. This is dealt with in the following section of our Terms and Conditions:
“
22. Consequences of Deregistration, Exclusion or Suspension
22.1 If we deregister or exclude or suspend you from the Poker Room we shall have the right to:
22.1.1 withhold payment to you of any contested funds whether such contested funds are deposits, refunds, bonuses, free monies, casino credits, payouts or the like; and/or
22.1.2 exclude you from all or any other Casinos and/or Poker Rooms in the group of Casinos of which the Casino is a member; and/or
22.1.3 solely determine what criteria you shall have to meet in order to establish a New Account at the Casino; and/or
22.1.4 in the case of fraudulent, illegal or similar misconduct by you or failure by you to pay any sums due to us:
22.1.4.1 furnish any relevant information about you to an intra-group database recording such mischief and, if necessary, hand over your account details to a collections agency for the recovery of any sums that you owe us. You hereby irrevocably authorize us to do so in our absolute discretion, and/or
22.1.4.2 have forfeited to us any contested funds that may be derived by you from fraudulent, illegal or similar misconduct.
“
With regards to the information contained in your email. This deals with game results and if the games hosted by the online operator is fair. Your account was not locked due to the game being fair or unfair but due to misconduct.
As you have previously been advised, due to security reasons, we are not able to provide you with additional information other than the reason for the locking of your account.
Kind regards
Francois
Floor Manager
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next my letter
According to GAMBLING COMMISSIONER'S ADVICE TO USERS OF GIBRALTAR LICENSED GAMBLING FACILITIES ON COMPLAINTS AND QUESTIONS/GRIEVANCES REGARDING OPERATORS' FACILITIES AND DECISIONS
Operators are required to provide players with reasonable access to the results of the games they have played. A customer who genuinely believes the outcome of a game is unfair should ask for this information and the advice of the operator in interpreting it.
We no send me history hands and results why have accused me in damping chips...This serious infringement! I am compelled to complain of you in GIBRALTAR COMMISSIONER'S ADVICE. Also I know what We recently was a case where we closed an account and took the funds due to collusion. When the only thing the player did was flipping at a HU table We reopened the account tough but that was one of the most ridiculous accusations I have ever seen.
So We make mistakes all the time!
+++++++++++++++++++++++++++++++++++++++
answer support
Hi Rodionov
Thank you for contacting the Poker Support Desk.
I understand that you are frustrated by what has happened. Unfortunately, the decision to lock your account for chip dumping was made by Micro Gaming, not by Poker Time. As we are part of the Micro Gaming Poker Network, we have to abide by their decision.
I can assure you that this decision was not simply done on a whim and that the Player Security division at Micro Gaming would not do this unless they felt that this action was necessary.
Should you feel that you need to take this matter further, that is entirely your decision, however, as stated, we are simply abiding by the decision made by Micro Gaming, as we operate on their poker network.
Please contact us again, should you have any further queries.
I thank you for your time and patience in this regard.
Kind regards
Garreth
Poker Desk
Please contact us on the following numbers for further assistance.
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В общем миф о том что ваши средства на покер румах находятся в безопасности есть не больше чем мыльный пузырь... Я играю около трех лет и это первый случай такого вопиющего беспредела...Microgaming ужасная сеть и их политика ужасна за один год от них ушли 28 комнат был скандал с Bitelfild румом когда их объявили банкротом и все деньги игроков были конфискованны и не выплачены до сих пор вот ссылки на статьи об этой Ужасной сети бегите от туда ПОКа это ВАС не ЗАТРОНУЛО!
http://forumserver.twoplustwo.com/29/ne ... 3m-452491/ http://forumserver.twoplustwo.com/28/in ... se-141341/
Только в СпортПокерКлабе были правы игроки, но это потому, что походу владельцы там неадекватные люди, что даже на свой новый рум ErstPoker забили.